Frequently Asked

Our shoes are in UK sizing and tend to run true to size on a slightly slim last. If you are between sizes, take the smaller. See our Size Guide for a full conversion chart and how to measure.

Most styles are made in a standard width. Where additional fittings are available, they are shown on the product page.

We currently ship within the UK, with European shipping to follow. Exact regions and rates are shown at checkout.

In-stock pieces are dispatched within a few working days. As we make in small batches, some items are made to order, and the product page will say so.

Unworn items in their original condition may be returned within the published return window. See Delivery & Returns for the full terms. Specifics are being confirmed.

Contact us with your order number and we will guide you through it. A self-service flow is planned.

Let shoes rest a day between wears, use shoe trees, and condition occasionally with a neutral cream. Full-grain leather rewards a little attention with a deeper patina.

Yes. Our Goodyear-welted construction is made to be resoled. That is rather the point: keep them, don't replace them.